Villa

DELIVERY / FREIGHT Related:

• Customer responsible for all freight costs.
• We are not responsible for shipping damage. All claims should be directed to the carrier. All shipments are FOB Albuquerque, New Mexico, unless otherwise noted.
• To reduce costs, all shipments from our facility are shipped WITHOUT Insurance unless specifically directed in writing by the ordering entity to include it.
• Any shipment may incur additional packaging / handling charges. If so, you will be notified of these extra charges before your order is shipped.
• Unless specifically detailed otherwise, all Quotations do NOT include costs for customs clearance, insurance, destination duty and tax, penalties resulting from intentional or unintentional delay, storage, detention, and wait time charges.
• Rates are based on today's valid fuel surcharges. These are subject to change without notice.
• Rates are based on today's valid tariffs. These are subject to change without notice.

RETURNS:

• No returns will be accepted without prior authorization.
• All claims must be made directly to us within ten (10) days of invoice date. Item(s) will need to be returned to our factory prepaid where a refund less restocking and shipping will be processed.
• Absolutely no returns accepted on blemished items, fabricated items, custom orders, Specials, Close-Outs, Adhesives, Resin Table Tops, anything cut-to-size, items with Logos.
• Absolutely no returns accepted on used products.
• Absolutely no returns accepted on products that are in such condition that they cannot be resold as new.
• All returns are subject to a minimum restocking charge of 20%.